All Sessions

Join Courtney Greene, Head of Digital User Experience (DUX) at Indiana University Bloomington Libraries, to talk about what happens when user experience meets virtual reference. Courtney will share how she & her team have worked to balance the advantages of centralized management of VR services with the importance of staying closely connected to librarians in the field, on the ground and at the desk. She will also discuss how the mobile redesign increased access to research apps and how users have responded to the changes. After Courtney's presentation we will discuss other emerging technologies for virtual reference.

Facebook allows you to plug user-created or commercial apps into your online experience with a single, simple click. Amazon uses analytics to make recommendations about what you might enjoy reading. So why not use some of the same technologies to increase library effectiveness? In this session, Kathryn Harnish, OCLC’s product manager for the platform, describes several approaches that OCLC is taking to enable libraries—and their partners—to customize workflows, enhance the user experience and increase overall effectiveness.